Frequently Asked Questions
Directions from Zihuatanejo International Airport:
Take Hwy 200 north for 37 km. This will take you through Zihuatanejo and past Ixtapa. After about 30 minutes you will take the turnoff to Troncones. Then it's a 4 km drive down to a T junction in the road near the ocean. Turn right at the T and continue north for about .6 km. Las Rocas will be on your right across from Tres Mujeres.
We are located on the east side (mountain side) of Avenida de la Playa, the main road that runs through Troncones along the ocean. When you see our beautiful hand painted sign standing outside our gate, you have arrived!
Yes! We have a parking area just inside the gate that can comfortably accommodate four cars. Parking is reserved for registered guests of Las Rocas only.
Yes! There is wifi throughout the bungalows, just ask for the password when you arrive. Please keep in mind that, although it's getting better, internet service in Mexico isn't always reliable and internet speeds do vary throughout the day. Often times evening is slowest when usage is high.
Las Rocas is located across the street from the beach. The nearest public beach access is about half a block north from us. You will see this sign directing you to the path.
Although we love our furry companions, we do not allow pets to stay in the bungalows at this time. However, there are some regular feline and canine visitors to Las Rocas who would love your attention. You may encounter them while dining in the courtyard!
For health and safety reasons we do ask that you keep them from entering your bungalow.
Yes! Our lovely salt-water pool is located behind the bungalows for exclusive use and added privacy. The swimming pool is reserved for registered guests of Las Rocas only.
We ask for a 50% deposit to reserve a bungalow with the remaining balance due at or before arrival.
In the event of a necessary cancellation, if we have at least 30 days notice, we will refund half of the deposit.
Yes! Our high season is November 1st to April 30th and low season is May 1st to October 31st.
Please see our bungalows page and contact us for availability.
Lovely!
In the winter (November - April) daytime highs are usually 25-30°C (80's°F) and nighttime lows are 20-25°C (70's°F) with almost no precipitation. In the summer (May - October) highs are in the 30-37°C (90s°F) and lows are 25-30°C (80's°F), with increased humidity and tropical storms.
Rarely does it get below 21°C (70°F), so you can leave your cold weather clothing behind!
A lot or nothing at all, your choice!
La Playa Troncones (the beach) is of course the biggest attraction around. If nothing else, the most important thing to do while visiting Troncones is to take a walk on the beach at sunset.
We get some absolutely gorgeous sunsets.
Check out our Activites page for more ideas!
Grocery shopping in Troncones can be limited. We recommend stopping for basic supplies at the big supermarket in Zihuatanejo on your way from the airport. Mega Soriana is a one-stop-shop where you can purchase groceries and exchange currency. We recommend stocking up on things like beer/wine/liquor, pork and beef, cheeses, dietary restricted foods and any pharmacy items you may need. These items are either hard to come by or are going to be more expensive in Troncones.
However, once you're here you don't need to go all the way back into Zihua to find groceries. There are several small stores in the village that stock basic items. The local organic and artisan market is across the street at Tres Mujeres every Thursday morning. Troncones Tortilleria churns out delicious fresh made tortillas daily. There's a local produce truck that drives by most days throughout the high season. And Troncones boasts the freshest seafood around! We highly recommend grabbing your fresh fish or shrimp from the seafood truck that passes by nearly every morning. You can also head over to Mahajua in the morning and try catching the fishermen as they come in.
If you don't want to dine in at a restaurant but don't feel like cooking a big meal yourself, many of the small food shops will pack up their food to go, just ask!
Troncones, while growing, is still a small town where the locals all know eachother and everyone looks out for one another. We feel perfectly safe leaving doors unlocked and walking around town at night. People are very friendly here and will point you in the right direction if you get lost. In fact, you are much safer walking around Troncones than you are walking around most major US cities.
Having said that, there are pockets of Mexico that are dangerous to travel through. We don't recommend driving up into the mountainous regions or driving from town to town at night unless you have experience traveling throughout Mexico. Using common sense, as all world travelers should, will keep you out of most trouble.
We recommend checking with your country's Foreign Affairs Department for up to date travel restrictions and advice.
All international travel requires a valid passport.
Citizens from the United States, Canada and European Union do not need to obtain a visa prior to arrival. If you are visiting from another country here is a link https://www.mexperience.com/do-i-need-a-visa-to-visit-mexico/ with some good information on visa requirements. If you are visiting from a country from which a visa is required you will need to contact your nearest Mexican Consulate prior to your trip to Mexico.
Locally: Zihuatanejo/Ixtapa and Troncones
Taxis are the best way to get around locally. They take you exactly where you want to go, are relatively cheap, and you can catch them just about anytime, anywhere. When you arrive at the airport there are always several drivers waiting right after customs. Once you're here at Las Rocas, if you need to get somewhere further than walking distance there is a taxi stand just a few meters up the road.
Combis, or colectivo taxis, are another option to get from the airport to Zihuatanejo. They are public transport vans that have designated stops. They do fill up fast and the travel is slow because of all the stops. But if you're up for the adventure it is the cheapest way to get around Zihua/Ixtapa. From Zihua you catch a bus towards La Unión and get off at the Troncones stop.
Rent a car if you plan on covering a lot of ground while here. There are car rentals right outside the airport terminal. It's a great option if you will be going back and forth between Troncones and Zihuatanejo a lot or traveling long distances. Otherwise we don't recommend stressing yourself out trying to learn the ropes of driving in Mexico, just get a taxi and relax!
City to City: Zihuatanejo to other major cities
Flying is by far the quickest and safest way to get around Mexico. There are several daily flights to Mexico City from Zihuatanejo, from there you can fly all over Mexico.
Buses are another option to travel from city to city. The main bus station is located right along Hwy 200 in Zihuatanejo. There are routes to Acapulco, Lázaro Cárdenas, Manzanillo, Mexico City, Morelia, and Puerto Vallarta.
We recommend getting cash in Zihuatanejo at one of the large grocery stores or banks. Mega Soriana is a large grocery store in Zihua and has ATMs right inside the front door that usually have good exchange rates. It's also a great one-stop-shop to stock up on necessities before heading to Troncones!
There is an ATM at one of the small grocery stores here in town, however, we don't recommend relying on it as it is often out of order or the store is closed.
A generous tip will go a long way in Mexico so if you get good service tip away!
Tipping is optional but customary, and the standard tip is about the same as in the United States, between 15 - 20% for good service.
Restaurants and bars, guided tours, bellhops, housekeepers, and spa services are all industries in which it's customary to tip.
Generally taxi drivers are not tipped unless they've helped with luggage.
In Mexican grocery stores there are often times people - usually children or seniors - who bag your purchases and take them to your car. They are not paid by the store and only receive payment through tips; a normal tip is around 20 pesos for their help.
Of course, you are always welcome to tip more if you feel you've received outstanding service, it will be greatly appreciated!
No!
For drinking and cooking we recommend using purified bottled water. A jug of drinking water and a dispenser is provided in each bungalow. The tap water is fine for washing dishes and showering.
As in most tropical climates, there are diseases present that you may not have back at home. Check out the CDC website for travel health tips and current outbreaks at https://wwwnc.cdc.gov/travel/
The Dengue virus, while not an epidemic here, is present in this region of Mexico. It is transmitted through mosquito bites. We highly recommend using an effective bug spray to reduce your exposure to mosquitoes. Our bungalows are fully enclosed and have screens on the windows. Keeping the doors closed will help prevent them from entering.
We recommend checking with your country's Foreign Affairs Department for up to date health related travel restrictions and advice.
The public healthcare system in Mexico may be far less comprehensive than what you're used to at home so it's always best to be prepared!
For minor injuries or illness there is a small pharmacy located on la Avenida Principal (about two blocks up from the beach). There you can find basic medications and first aid supplies.
Farmacia Troncones: +52 755-103-0043, +52 755-101-9755
For major injuries or illness when you need more immediate attention, the closest 24-hour hospital is in Zihuatanejo.
Foreigners have the right to free emergency medical attention, just as Mexican citizens do but keep in mind that the key word is "emergency". So you may inevitably end up with a bill and payment is required upon service. However, the good news is it's generally much less expensive than services provided in countries like the United States.
If you have a chronic illness or severe allergy we recommend bringing enough medication for your stay, but do your homework! Bringing in too much medication can be risky.
It is illegal to bring into Mexico some over-the-counter medicines commonly used in the United States, including inhalers and some allergy and sinus medications. Specifically, products that contain stimulants (medicines that contain pseudoephedrine, such as Actifed, Sudafed, and Vicks inhalers) or codeine are prohibited. Visitors are advised to carry a copy of your prescription or doctor’s letter, but it is still possible that you may be subject to arrest for arriving to Mexico with certain substances. Many medicines that are considered “over-the-counter” in the United States may be a controlled substance in Mexico and you can be arrested for bringing them into the country even with a prescription.
If you come from a state/country that permits medical and/or recreational marijuana, leave it at home! Regardless of anything on the books in your country, Mexican law enforcement has zero tolerance for anything relating to marijuana.
Bottom line is, be prepared. You may want to look into purchasing travel insurance and should always review your health insurance coverage before any travel.
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